Terms and Conditions

The Company that manages this website, trading as SoundHouse, is S.C. URSARA SOUND SRL, a legal entity of Romanian nationality, with its registered office in Brașov, Strada Turnului no. 5, registered with the Trade Register under number J08/118/2011, tax identification number RO27973642.

Below we define the following terms, used in communication on the website www.soundhouse.ro:

Client – a natural or legal person who has or may obtain access to CONTENT, through any means of communication made available by SoundHouse (electronic, telephone, etc.) or based on a usage agreement existing between SoundHouse and that person, which requires the creation and use of an ACCOUNT.

User – any natural/legal person registered on the Site who, by completing the account creation process, has agreed to the specific terms of the site set out in the General Terms and Conditions section.

Nickname – a pseudonym under which a given User / Client / Buyer may add Content to the Site. The Nickname is associated with the User's / Client's / Buyer's information on the Site under the name "Username".

Account – the section of the Site consisting of an email address and a password which allows the Buyer to place an Order and which contains information about the Client / Buyer and the Buyer's history on the Site (Orders, tax invoices, Warranties, Goods, etc.).

Site – refers to the domain www.SoundHouse.ro and its subdomains.

Order – this is an electronic document used as a form of communication between the Seller and the Buyer, through which the Buyer conveys to the Seller, via the Site, the intention to purchase.

Goods and Services – any product or service, including the documents and services mentioned in the Order, which are to be provided by the Seller to the Buyer as a result of the Contract concluded.

Campaign – an action to display, for commercial purposes, a finite number of Goods and/or Services with limited and predefined stock, for a limited period of time, established by the Seller.

Contract – represents the distance agreement concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Content – due to the large number of meanings, this term may refer to:

• all information on the Site that can be viewed or otherwise accessed by using an electronic device;

• any e-mail sent to Buyers by the Seller by electronic means and/or any other available means of communication;

• any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact details specified or not by the latter;

• information relating to the Goods and/or Services and/or the prices charged by the Seller during a certain period;

• information relating to the Goods and/or Services and/or the prices charged by a third party with whom the Seller has concluded partnership agreements, during a certain period;

• data relating to the Seller or other privileged data thereof.

Review – means any written evaluation by the holder or beneficiary of a product or service, drafted on the basis of personal experience and their ability to make qualitative comments and state whether the product or service complies with the specifications stated by the manufacturer or not.

Rating – a way of expressing the degree of satisfaction of a User/Customer/Buyer with a product. The rating is expressed in the form of rating stars, each product being able to receive a score of between one star and five stars. This degree of satisfaction will always be associated with the review written by the User/Customer/Buyer on a product or service.

Comment – a comment made for critical or appreciative purposes, written by the User / Customer / Buyer regarding a Review or another comment.

Question – a form of address to other Users / Customers / Buyers with the purpose of obtaining information about the products or services on the respective page.

Answer – written information addressed to the User / Customer / Buyer who has asked a Question on the Site, on a specific product's page. The Answer represents an explanation provided by one User / Customer / Buyer to another User / Customer / Buyer within a discussion.

Newsletter – a periodic, exclusively electronic means of information sent by e-mail, for the purpose of informing about the Goods and Services and / or the promotions carried out by the Seller during a certain period of time.

Transaction – the collection or refund of an amount resulting from the sale of a Good and / or Service by SoundHouse to the Buyer, through the use of the services of the card processor agreed by the Seller, regardless of the delivery method.

Green stamp duty – the value expressed in lei, paid by the Seller to the company authorised to carry out the operations of collection, transport and recovery / recycling of waste.

Access to information

Access for placing an Order is granted to any Client / Buyer who has an active Account created on the soundhouse.ro website.

For justified reasons, SoundHouse reserves the right to restrict the Client's / Buyer's access to placing an Order and/or to some of the accepted payment methods, if it considers that, based on the Client's / Buyer's conduct or activity on the Site, their actions could harm SoundHouse in any way.

In any of these cases, the Client / Buyer may contact SoundHouse's Customer Relations Department to be informed of the reasons that led to the application of the measures mentioned above.

Communication with the Seller can be carried out through direct interaction with them or through the addresses mentioned in the "Contact" section of the Site. The Seller is free to manage the information received without having to provide justification for this.

In the case of an unusually high volume of traffic originating from an internet network, SoundHouse reserves the right to request Clients / Buyers to manually enter captcha-type validation codes, in order to protect the information within the Site.

SoundHouse may publish on the Site information about Goods and/or Services and/or promotions offered by SoundHouse or by any other third party with whom it has partnership agreements, for a certain period of time and while stocks last.

Conclusion of the Purchase Agreement

Following the registration of an Order on the Site, the Buyer agrees to the form of communication (by phone or email) through which the Seller carries out its commercial operations.

The notification received by the Buyer after placing the Order is for information purposes only and does not represent acceptance of the Order. This notification will be sent electronically (email) or by phone.

For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services included in the Order. If the quantity of Goods and/or Services in the Order is changed, the Seller will notify the Buyer at the email address or phone number provided when placing the Order.

The Agreement will be considered concluded between the Seller and the Buyer at the moment the Buyer receives, by email and/or SMS, the notification that the Order has been dispatched.

The document and the information made available by the Seller on the Site shall form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or one of its suppliers for the purchased Goods.

Limitation of liability for prices

All charges relating to the Goods and/or Services presented on the Site are expressed in lei (RON) and include VAT.

Under the conditions provided by law, the price of the electronic Goods displayed on the Site includes the Green Stamp Duty. SoundHouse reserves the right to change the price of the products without prior notice, as well as to remove certain products from the Site or to introduce new ones.

If the Client/Buyer requests details regarding the exact amount added to the price of the Goods, as well as information about Goods that have been removed or modified on the Site, they should contact the SoundHouse Customer Relations Department.

In the case of online payments, the Seller is not and cannot be held responsible for any other additional costs incurred by the Buyer, including currency conversion fees applied by the Buyer's card-issuing bank where the issuing currency differs from RON. Responsibility for this action lies solely with the Buyer.

All information used to describe the Goods and/or Services available on the Site (static/dynamic images, multimedia presentations, etc.) is used exclusively for presentation purposes and does not constitute a contractual obligation on the part of the Seller.

Within 14 (fourteen) days of purchasing a Good or Service, the Buyer will be asked to submit a Review regarding the Good or Service purchased. The request will be sent to the email address registered by the Buyer in their Account. In this way, the Buyer helps inform other potential Users/Customers/Buyers on the Site and actively contributes to the development of new Services and to a more complete description of the Goods' features.