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Return policy for products purchased on the website: www.soundhouse.ro

Prior verification: Before requesting a return, please carefully read our terms and conditions to confirm that the return criteria specified in our policy have been met.
Contact: Once you have checked and confirmed that your product qualifies for return, we invite you to get in touch with our team. You can contact us by e-mail at [email protected] or by phone on 0374 490 389 to initiate the return process.
Return instructions: Once you confirm the product's eligibility for return, you will receive detailed instructions for completing the return form and the procedure for shipping the product to our address: Str. Vasile Lupu, nr. 7, Brașov. There, our specialists will carry out a check to confirm the product's condition and its eligibility for return.
Complete the return form: See below.
Waiting and confirmation: After you send the product and it is received by our team, please wait for confirmation that the return conditions have been met. Return shipping costs are borne by the consumer.
Verification and refund: The assessment and confirmation of return eligibility will be carried out within 2 working days of receiving the parcel. Within a maximum of 14 calendar days from receiving the product, the amount due will be refunded to your account. You can also choose to exchange it for another product available in stock.

Important information:

Products ordered as a "special order" (which are not part of SoundHouse's usual stock, but can be delivered based on a firm order and payment of a deposit or the full amount, under terms agreed by the parties) cannot be returned.
In order to request the return of a product, this must be done within 14 calendar days of the date of receipt. If the product has not been installed and is in its original condition, a full refund of the amount paid will be issued, excluding the cost of return transport (if this was paid by SoundHouse). Otherwise, if the product has been installed or shows damage, signs of fitting, or visible physical marks, an amount between 10% and 30% will be withheld, to be communicated after assessment.
If the original order benefited from free shipping, upon its return, the standard shipping cost will be deducted from the refunded amount.

Packaging and Conditions: To ensure that the return is accepted, the product must be packaged appropriately, including all accessories and any bonus/gift products received.

Contact and Additional Information: If you have any queries or questions, please do not hesitate to contact us at the e-mail address [email protected] or by phone at 0374 490 389.

Our return policy complies with the provisions of Emergency Ordinance No. 34/2014 on consumer rights and its subsequent amendments.

Return terms and conditions

Right of return: In accordance with Government Emergency Ordinance 34/2014, products purchased from SoundHouse.ro can be returned subject to the following conditions:

a. Products ordered online can be returned within 14 calendar days, before the withdrawal period expires. To initiate the return process, the customer must complete the return form.

b. Special orders (defined as products on "special order", not included in SoundHouse Romania's regular stock) cannot be returned.

Return eligibility:

SoundHouse.ro reserves the right to accept or reject the return of products purchased by private individuals.

Shipping costs: Return courier costs are borne by the consumer.
Return conditions: Products must be returned in their original packaging to protect them, with all accessories included. The consumer is responsible for any decrease in the value of the products caused by handling or transport (in accordance with Article 14, paragraph 3 of Government Emergency Ordinance 34/2014).
Refund: The value of the returned product may be refunded within a maximum of 14 calendar days from confirmation of the return at the SoundHouse.ro premises.
Product inspection and assessment: Consumers are advised to check products before returning them in order to avoid a decrease in their value. Any signs of wear, scratches or missing accessories will result in a decrease in the product's value, and an amount (between 10% and 30%, including VAT) of the product's value will therefore be withheld from the customer, to be communicated to them following assessment by specialists.
Refusal of return: SoundHouse.ro reserves the right to refuse a return under certain circumstances.
Complaints and reports: Any complaints or reports can be sent to [email protected].
Invoice amendments: Requests to change billing details from a private individual to a legal entity can be made within 2 working days of receiving the products, with a resolution time of up to 30 days.

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