Privacy policy

► In accordance with the requirements of Law No. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as subsequently amended and supplemented, Ursara Sound is obliged to process, under conditions of security and only for the specified purposes, the personal data that you provide to us about yourself. Below we provide details about how we collect and process the personal data of our visitors and customers, and about how they can intervene in these operations. If, after reading the explanations below, you need further clarification or have any questions, please write to us at [email protected] and we will send you a documented response as soon as possible, without unjustified delay. In order to direct your email correctly, please write "GDPR" in the subject line of the message.

► The purpose of data collection is: informing customers about the status of their account on www.soundhouse.ro, informing customers about the progress and status of their orders, evaluating the products and services offered, commercial activities, promotion of products and services, marketing, administrative services, development, market research, statistics, and tracking and monitoring of sales and consumer behaviour. We collect data that can precisely identify a person, which is absolutely necessary for placing an order and carrying out the contract (order confirmation, invoicing, delivery, warranties and service). This data includes: surname, first name, email address, telephone number, and billing/delivery addresses and details. This data will be provided by the visitor who wishes to open an account and/or place an order. We collect anonymous data, transmitted by the browser used by each visitor to browse soundhouse.ro. This anonymous personal data is collected through "cookie" files, which any visited website places in the visitor's browser. Through this data, Ursara Sound cannot precisely identify the person, but it is necessary for analysis and advertising. The data collected through these cookies includes: IP address, location, the device and browser used to browse the site, and the date and time of site use. We collect and use personal data to the extent permitted by law or if we have received the consent of our visitor or customer. We collect personal data to analyse site navigation, identify unclear points, and improve the experience of soundhouse.ro visitors. Based on this analysis, we will make changes to the site, improve our product range, improve the targeting of offers, and do everything possible to ensure that visitors enjoy the best experience on the site www.soundhouse.ro

► The right of access to personal identifiable data and the right to intervene on this data are both available to the customer 24 hours a day, in their customer account. The soundhouse.ro customer account is the customer's personal space, where they can complete or amend their personal data as they wish, after logging in with their own email address and password. If a customer declares their data incorrectly, it is their responsibility to correct it. Of course, the soundhouse.ro operators will do everything possible to contact the customer if they notice an error in the data provided (incorrect email address or non-existent delivery address), but the final responsibility for the accuracy of the data remains with the customer.

► Withdrawal of consent for the processing of personal data: If a customer who initially gave their consent for data processing wishes to withdraw this consent, they can do so by sending a message to [email protected] informing us about the deletion of the account. The message must be sent from the email address with which the account for which the processing consent is being withdrawn was created. The soundhouse.ro operators will make the requested changes as soon as possible and without unjustified delay. In the event of withdrawal of processing consent, the data recorded in that account will no longer be visible to the soundhouse.ro operators, and they will, of course, no longer be able to provide any information related to the account.

► By logging in via the Registration form or the Quick Order form, you declare that you unconditionally agree to have your personal data included in the Ursara Sound database, and you give your consent for all such personal data to be stored, used and processed by Ursara Sound for the promotion of products and marketing services. By reading these Terms and Conditions, you acknowledge that you are guaranteed the rights provided by law, namely the right to information, the right of access to data, the right of intervention, the right of objection, the right not to be subject to an individual decision, and the right to apply to the courts in the event of infringement of the rights guaranteed by Law No. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data. You also have the right to object to the processing of your personal data and to request its total or partial deletion.

► The information you provide to us will be used for the purpose for which it was provided, in order to administer, support and evaluate our services and to prevent breaches of security, the law and our contractual terms.

Transfer of personal data to third parties.

► "Third parties" are entities other than Ursara Sound with which we interact. Ursara Sound will only transfer its customers' personal data to those entities that are absolutely necessary for the performance of the contract or for advertising purposes for portfolio development. Personal data may also be transferred to public authorities if they request this. Here are the "third parties" we work with and the reasons for which we might transfer personal data to them: courier companies that deliver orders placed online on soundhouse.ro, for the fulfilment of the contractual delivery obligation. The data transmitted to couriers are the identifiable data required for the performance of the contract, with the exception of the email address; online marketing service providers (e.g. Google, Facebook) for advertising purposes. The data transmitted to these companies are those that cannot specifically identify the individual; and the state's authorised bodies, based on an express request formulated by them and within the limits of the legal provisions in force.

IMPORTANT: Card payment: Ursara Sound does NOT HAVE ACCESS to the card details used to pay for an online order. At the time of payment, the customer is redirected, via a secure connection, directly to the website of the bank that processes the respective card.