Warranty Policy – SoundHouse

Valid for products sold through SoundHouse.ro

1. Legal warranty of conformity

Private individuals

Products sold by SoundHouse benefit from a 24-month legal warranty of conformity from the date of delivery of the product.

Legal entities

For legal entities, a 12-month commercial warranty is granted from the date of delivery of the product.

2. Products covered by the warranty

The warranty policy applies to the following categories:

• amplifiers;
• sound processors;
• navigation units and multimedia players;
• car speakers and subwoofers;
• car alarms;
• video cameras;
• car electronic accessories.

3. Resealed products

Resealed products benefit from a 12-month warranty, for both private individuals and legal entities.

Any aesthetic defects or missing items are stated on the product page.

4. Conditions for granting the warranty

To resolve a warranty claim, the following are required:

• the defective product;
• proof of purchase;
• the warranty certificate (where applicable);
• a description of the reported defect.

For products that require specialised installation, the installation must be carried out by an authorised RAR service centre or a SoundHouse partner centre.

The list of partners can be found here:

Find a SoundHouse dealer

In certain situations, proof of installation may be requested.

5. Situations leading to loss of warranty

The warranty does not cover defects caused by:

• improper use;
• incorrect installation;
• non-compliant power supply;
• mechanical, thermal or liquid damage;
• fires, accidents or severe weather conditions;
• unauthorised hardware/software interventions;
• alteration of the product's original condition.

The warranty may be refused if:

• the product's serial numbers or labels are damaged or missing;
• the product has been opened or repaired by unauthorised persons.

6. Service submission procedure

The first step to opening a warranty claim is to complete the warranty form available on the website. After the request has been reviewed, the customer will be contacted for confirmation and instructions on sending the product to the service centre.

Products should be sent to:

SoundHouse
Str. Vasile Lupu nr. 7
Brașov, Romania

We recommend packaging the product appropriately to avoid damage during transport.

Transport costs

• transport to the service centre is covered by the customer;
• for products confirmed to be under warranty, the return shipment to the customer is covered by SoundHouse;
• for products that are out of warranty or have defects not covered by warranty, transport costs are borne by the customer.

7. Resolution timeframes

Products under warranty will be resolved within a reasonable timeframe, in accordance with applicable legislation.

The estimated resolution time is a maximum of 15 calendar days from the receipt of the product by the service centre.

8. Product replacement

If the product cannot be repaired or brought into compliance within a reasonable timeframe, the customer may benefit from the measures provided by applicable legislation.

9. Limitation of liability

SoundHouse cannot be held responsible for:

• incompatibilities with products or accessories purchased from other sources;
• delays caused by carriers or force majeure situations.

10. Contact

For information regarding warranties and service:

• E-mail: [email protected]
• Phone: 0374 490 389